Black, Blue, or Snowy Screen
  1. Is your receiver powered on?

    2. Make sure the satellite receiver (aka set-top box), TV, and any home theatre equipment are plugged in and powered on.

  2. Are your cable connections secured?

    3. Check to make sure all cables to the receiver and TV are connected securely.

  3. Check your channel/input:

    4. If TV1 (the TV that has a DISH receiver in the same room) is having the problem, try changing the TV channel to 3 or 4 using your TV remote. If problem is fixed, press the "SAT" button on your DISH remote. This button needs to be pressed to change your DISH Network channels and not your TV channels.

    If that does not work, try changing your input/source on your TV. Using your TV or your TV remote, press the button that changes the input or source on the TV (this is the button that allows you to switch from DISH programming to your DVD player, for example). Cycle through the inputs/sources until you see DISH programming. If problem is fixed, press the "SAT" button on your DISH remote.

    If TV2 (the TV that does not have a DISH receiver in the same room) is having the problem, try changing the TV channel to 60 or 73 using your TV remote. If problem is fixed, press the "SAT" button on your DISH remote. This is the button that needs to be pressed to change your DISH Network channels and not your TV channels. To avoid getting off channel in the future, make sure that you press the "SAT" button each time you want to watch DISH programming.

    If that does not work, try changing your input/source on your TV. Using your TV or your TV remote, press the button that changes the input or source on the TV (this is the button that allows you to switch from DISH programming to your DVD player, for example). Cycle through the inputs/sources until you see DISH programming. If problem is fixed, press the "SAT" button on your DISH remote.

    If that does not work, try checking the modulator settings on your DISH receiver. Go to the room where TV1 is located. Turn on TV1. Using your DISH remote, select "Menu," then press numbers 6, 1, and 5. This takes you to the modulator screen. Write down the channel number listed below the line "TV 2 Out." Walk back to TV2, and, using your TV remote, change the TV channel to the number you wrote down from the modulator screen. If problem is fixed, press the "SAT" button on your DISH remote.

    If still not working, go back to TV1 and return to the modulator screen. Using your DISH remote, select "Menu," then press numbers 6, 1, and 5. Change the "TV 2 Out" mode setting from "Air" to "Cable" or "Cable" to "Air" on the modulator screen. Write down the new channel number listed below the line "TV 2 Out." Walk back to TV2, and, using your TV remote, change the TV channel to the new number you wrote down from the modulator screen. If problem is fixed, press the "SAT" button on your DISH remote.

    PLEASE DO NOT CHANGE "TV1 Out" SETTINGS IN THE MODULATOR SCREEN.

  4. Reset your Receiver:

    5. Power off the receiver and unplug it from the electrical outlet. Wait 15 seconds, plug the receiver back into the electrical outlet, and power the receiver on.

  5. Contact Us

    6. If the problem has not been fixed, please call 800-333-DISH(3474) so one of our highly-trained agents can further assist you.

Remote Not Responding to Receiver/Loss of Functions
  1. Are there fresh batteries installed?

    2. If a red light on the top of the remote lights up, the batteries should be working. If not, replaces the batteries.

  2. Is the remote in SAT mode?

    3. The remote control will only operate the receiver when in "SAT" mode. The remote's "mode" will light up each time you press a button on the control. Ensure the remote control is in "SAT" mode. If it's not, press the "SAT" button now on the top left of the remote.

  3. Do you have a line of sight?

    4. Check the line of sight to the IR sensor on the front of the receiver (reference receiver images if needed). Ensure there are no obstructions and within 10 feet of the receiver.

  4. Is your remote programmed to your TV/Receiver?

    5. Follow these instructions to address your remote to:

    Your Receiver

    Your TV, DVD player, stereo, or other equipment

  5. Contact Us

    6. If the problem has not been fixed, please call 800-333-DISH(3474) so one of our highly-trained agents can further assist you.

Signal Loss Messages (002, 015)
  1. Reset your Receiver:

    2. Power off the receiver and unplug it from the electrical outlet. Wait 15 seconds, plug the receiver back into the electrical outlet, and power the receiver on.

  2. Contact Us

    3. If the problem has not been fixed, please call 800-333-DISH(3474) so one of our highly-trained agents can further assist you.

Missing Channels
  1. Channel Guide View

    2. Is the Electronic Program Guide set to display "All Channels? Repeatedly pressing the "Guide button on the remote control switches between the available Guide views.

  2. Subscribed to Channels?

    3. Channels you do not subscribe to will appear in red on the Guide. You can upgrade to these channels by accessing MY ACCOUNT on DishNetwork.com

  3. Reset your Receiver:

    4. Power off the receiver and unplug it from the electrical outlet. Wait 15 seconds, plug the receiver back into the electrical outlet, and power the receiver on. Following any program update downloads, check to see if you can access the missing channels now.

  4. Contact Us

    5. If the problem has not been fixed, please call 800-333-DISH(3474) so one of our highly-trained agents can further assist you.

Remote Changing Both TV's
  1. Verify that you are in Dual Mode

    If the mode light on the front of the receiver is lit under Single and needs to be changed to Dual:

    1. Press the Mode button on the front of the receiver. The light should now be under Dual.
    2. TV2 may automatically change to a different channel.
  2. Is the correct remote being used?
    1. Power the receiver off from the front panel.
    2. Press the Up arrow button on the front panel of the receiver.

      3. Use the green indicator tab remote at the location that now shows the System Info screen.

  3. Contact Us

    4. If the problem has not been fixed, please call 800-333-DISH(3474) so one of our highly-trained agents can further assist you.

Channel Info Not Available
  1. Is the receiver powered off at night?

    2. The Electronic Program Guide updates each night with channel and program information. By turning the receiver off each night, it can retrieve and download program information to be readily available for you when watching TV.

  2. Verify Inactivity Standby:

    3. If there is no activity on the receiver for approximately four hours, i.e. no remote/front panel commands etc., an alert on the screen will prompt to go into a standby mode with a screen saver or to continue watching the program. This will let the program information refresh and is a good maintenance tool for those who do not turn off their receiver on a nightly basis.

    Menu - Preferences - Inactivity Standby

  3. Reset your Receiver:

    4. Power off the receiver and unplug it from the electrical outlet. Wait 15 seconds, plug the receiver back into the electrical outlet, and power the receiver on. Following any program update downloads, check to see if you can access the missing program information now.

  4. Contact Us

    5. If the problem has not been fixed, please call 800-333-DISH(3474) so one of our highly-trained agents can further assist you

Skip Navigation LinksHome > Support > Troubleshooting

  help | DISH Network

Top Technical Solutions
Troubleshooting

Did this page solve your technical problem? If not, refer to the Frequently Asked Questions Page »