SmartCard Exchange | DISH Network
to sign in to the Smart Card Replacement Page.
FAQ
How will I know if I am finished and the smart card replacement was successful?
A.Once you replace the smart card(s), your receiver(s) will restart. Follow the message on your TV screen to complete the smart card replacement. The smart card replacement is successful when all your programming has been restored. It may take up to 20 minutes for all your channels to return.
|
My new Smart Card doesn't appear to fit in my receiver, what should I do?
A.All Smart Cards will fit in the intended receivers. First, make sure that there is nothing sticking to or attached to the card, such as the adhesive tape that attached it to the carrier. If you are still having issues inserting the card, make sure that you are inserting the card straight in to the card slot on the receiver and not at an angle. On some receivers, slightly more pressure is required to completely insert the card. When the card is completely inserted, the receiver will power off and restart and you will get a message that the cards have been updated.
|
My receiver doesn't currently have a Smart Card, do I still need to put the new card in it?
A.The Smart Card that was shipped to you has the most updated technology and, if you received a card for the receiver, you must insert it to avoid programming interruption. All Dish Network receivers must have this updated technology. If you receive a Smart Card for your receiver in the mail, it is necessary that it be updated. In some instances, your receiver may not have a card in it. Don't worry, simply insert the Smart Card in the slot on the receiver and programming will continue.
|
What do I do it I insert my card and still see a message telling me that my card is about to expire?
A.If you have inserted your new card and you are still seeing the Attention messages indicating that your card needs to be swapped, you will need to verify that the card is inserted the whole way. If the card isn't inserted the whole way, the message may still appear on your screen and you will need to slide the card in slightly further.
|
Where do I find my DISH Network Account Number and Smart Card PIN?
A.
Your DISH Network Account Number and Smart Card PIN are both located in the upper left hand corner above the address on the letter that was sent to you with your new smart cards.
What if I have not yet received my new smart cards?
A.DISH Network is sending new smart cards to our subscribers over the next several months. Some newer model receivers may not require an update, but if you have a receiver that will need a new smart card it will be mailed to you within the next few months. If you are getting messages on your TV stating you need to replace your smart cards please call us at 1-888-230-7836. If you are not getting these on-screen messages, you do not need to replace your smart cards at this time. |
What if I am getting a message on my TV stating my old smart cards have expired and
need to be replaced but I never received my new smart cards.
A.If you are experiencing on-screen messages regarding replacing your smart cards but have not yet received your new smart cards please call 1-888-230-7836. |
What if I lost my smart cards?
A.If you are sure you have lost your smart cards please call 1-888-230-7836 to have new smart cards sent to you. Please remember: Each new smart card is specifically coded to a specific receiver. |
There is no old smart card in my receiver.
A.Some DISH Network receivers previously did not require a smart card. If this applies to your receiver, simply insert the new smart card we mailed to you, into your receiver's empty card slot. |
I cannot find the card slot on my receiver.
A.In most instances the card slot is on the front left side of the receiver . If you have the AT&T Homezone 1022 receiver the card slot can be found on left side of the receiver as depicted in this image.  |
I did not receive smart cards for all my receivers.
A.Some newer DISH Network receivers do not require a new smart card. If you have a receiver that does not need a new smart card it will be indicated on the instructional letter your received with the message stating "no smart card required for this receiver". 
If you have a receiver that does not have that message, please be assured that the smart card for that receiver will be sent to you in a separate shipment - don't worry, programming on that receiver will not be affected at this time.
|
Why do I need to upgrade my smart card(s)?
A.As part of our normal security process, the security system in your DISH Network receiver(s) will expire within 2 WEEKS of the arrival your new smart cards. This security system allows you to enjoy DISH Network programming, and these new smart cards will update this system to allow you to continue to receive this programming.
|
Why do I need to match the Receiver ID number on the System Info screen to the Receiver ID number printed above smart card attached to the instructional letter?
A.Each new card is specifically coded to a specific receiver. If you do not insert the correct card into the assigned receiver, your DISH Network receiver(s) will not work. |
What if I have more than one receiver?
A.Each smart card is assigned to a specific receiver. Match the Receiver ID number (beginning with R00) on the System Info screen with the Receiver ID number printed above the smart card attached to the instructional letter you received. |
