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Fees and Disclosures

Receiver Family Monthly Fee for Each Receiver Beyond the First
DuoDVR Receivers $17.00
Duo Receivers $14.00
SoloDVR Receivers $10.00
Solo Receivers $7.00

Explanation of Fees

Returned Payment Fee$10.00

You will be charged a $10.00 returned payment fee, subject to applicable law, for payments returned by your bank. This fee is charged to the account when a customer's check is returned due to non-sufficient funds. This fee is also charged when a customer chooses to stop payment on a check, or if the bank account is not valid (not found). The fee will appear on your next billing statement.

Late Fee and Deactivation of Service$5.00

Automatically charged to the customer's account 30 days after the billing date if the bill has not been paid in full.The amount due must be paid in full each month. When mailing payments, please allow 7-10 business days for payment to reach us and be posted to your account. If payment is not received on or before the due date indicated on the statement, you will be subject to a $5.00 administrative Late Fee that will appear on your next statement. We do not extend credit to our customers, and the Late Fee is not interest or a finance, credit service or similar charge. Service may be deactivated for non-payment at our sole discretion. All outstanding balances, an amount equal to at least one month's advance charges, and a $20.00 reconnect charge must be paid before service will be reactivated.

Reconnect Charge $20.00

Charged and collected at the time a customer wants to restart services after a permanent disconnection (due to nonpayment). This fee will be collected up front at the time of restart.

Service Plan$6.00

Provides security on your DISH Network equipment. The Service Plan includes free shipping on replacement receivers and reduces the cost of each Technician Visit from $95 to $15. Technician Visits include visits to install new DISH Network equipment, visits associated with a move, and all other visits.

Change of Service Programming Charge - Regular Programming$6.00

Charged when removing or exchanging programming and the monthly rate drops or stays the same.

Change of Service Programming Charge - Adult Programming$20.00

Charged when any adult programming is removed or exchanged. This fee is applied regardless of the new monthly rate.

Service Access$6.00

Credit/Debit Agent Payment Handling $5.00

Charged when the customer calls to make a credit or debit card payment through a customer service representative. Waived with hardware payment. Waived with install/service call payment. Waived when adding programming (higher revenue). Waived at activation (or re-start). Waived if customer is forced out of the IVR when trying to make a payment. Waived when customer signs up for AutoPay.

Cancellation Fee - Varies based on Promotion

Charged when customers do not fulfill the commitments of the promotion they signed up for.

Pay-Per-View Ordering

Ordering through your Receiver $0.00
Ordering through www.dishnetwork.com $0.00
Ordering by talking to an Agent $5.00

Charged when customers orders a Pay-Per-View event. Customers can save money by connecting a phone line to their DISH Network receiver and using their remote control to order Pay-Per-View

Understanding Partial Charges

You will see a section on your bill called Other Charges and Credits if you have added and/or removed programming or services in the middle of your billing cycle. DISH Network bills one month in advance so recent changes are reflected on the statement under the Other Charges and Credits section.

Example for Removing Programming

HBO was removed on January 25th.

1 DISH Network bills one month in advance. This shows that HBO is removed next month.

2 This is the partial credit applied this month for removing HBO.

sample

Example for Adding Programming

HBO was added on January 25th.

1DISH Network bills one month in advance. This shows that HBO is added next month.

2 This is the partial charge applied this month for adding HBO.

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Programming

Tell me about sports on DISH Network.

Hockey – NHL CENTER ICE

Get up to 40 games per week from around the League, including select games broadcast in high–definition. Click here for details.

Basketball – NBA LEAGUE PASS

Get maximum coverage of your favorite NBA action with up to 40 regular season games a week not otherwise available in your local area. NBA League Pass also includes NBA TV, NBA League Pass Broadband, NBA League Pass Stats Central and select games in HD. Click here for details.

College Basketball – ESPN FULL COURT

Get up to 450 college basketball games from around the country. Watch great match–ups from top conferences in the country: ACC, Big 12, Big East, Colonial, MAAC, MAC, PAC–10, SEC, Sun Belt and WAC. Click here for details.

College Football – ESPN GAMEPLAN

Watch up to 150 of the best match–ups from the nation’s top conferences, including the SEC, ACC, Big East, Big 12, Pac–10, WAC, MAC and Sun Belt. Click here for details.

Soccer – MLS DIRECT KICK

Get over 100 Major League Soccer regular season games plus select playoff games. Watch all 13 MLS teams and other star players. Click here for details.

National Broadcast Stations

There are many games broadcast nationally on channels such as ESPN, ESPN2, Fox Sports World, ESPN Classic, USA, WGN, TBS or TNT. See your Electronic Program Guide for game and time information.

Local Networks

You can view many professional sports games including NFL, NHL, MLB and NBA on your local networks.

DISH Network Pay–Per–View

We also have many types of sports available on DISH Network Pay–Per–View. Please click here for information on the pay–per–view sports currently available.

Tell Me about Horse Racing on DISH Network.

DISH Network offers one great channel of horse racing — TV Games (TVG).

If you're a fan of horse racing, you'll be a big fan of TVG. That's because TVG brings you up to 8 live races an hour, 7–days–a–week, and provides you with everything you need to pick a winner – expert analysis, real–time odds, handicapping tips, results and behind–the–scenes stories on the superstars of horse racing. TVG is the interactive horse racing network that combines live, televised coverage from over 45 of America's greatest tracks with the convenience of wagering from home! You can use your receiver and wager directly from your couch with the TVG interactive channel found under the sports section on channel 100 (dish home). Phone line may be required. Available on select models.

AMERICA'S PREMIER TRACKS RACE ON TVG!

Aqueduct, Arlington Park, Belmont Park, Calder Race Course, Canterbury Park, Churchill Downs, Del Mar, Ellis Park, Emerald Downs, Fairplex Park, Hollywood Park, Hoosier Park, Keeneland, Kentucky Downs, Laurel Park, Lone Star Park, Los Alamitos, Oak Tree @ Santa Anita, Oaklawn Park, Pimlico, Prairie Meadows, Ruidoso Downs, Saratoga, Saratoga Harness, Suffolk Downs, Sunland Park, Turf Paradise, Turfway Park, Balmoral Park, Colonial Downs, Delta Downs, Dover Downs, Fairmount Park, Fair Grounds, Great Lakes Downs, Louisiana Downs, Maywood Park, Mountaineer Park, Northfield Park, Pompano Park, River Downs, Retama Park, Monticello Raceway, Scioto Downs, Sam Houston Race Park, Sportsman's Park.

Tell me about HDTV Programming on DISH Network.

DishHD has the best sports and movies in HD, and now carries over 90 channels of high–definition programming. You are certain to find your favorite programming with DishHD. DISH Network also offers an industry–leading HD DVR, which has been rated best in class by CNET beating TiVo (cnet.com review, 2/19/08). You can lease this top–of–the–line HD DVR for a low up front cost that includes the lease of the receiver, Standard Professional Installation and any necessary dish antenna upgrade.

Tell me about adult programming on DISH Network.

We currently offer 10 channels; Playboy TV (ch. 497), SPICE:XCESS (ch. 492), REAL (ch. 494), Penthouse TV (ch. 495), XTSY (496), fresh! (ch. 493), shorteez (ch. 487), ClubJenna (ch. 491) and Adult Showcase (ch. 485 & 486).

Adult Showcase

With Adult Showcase, you get to watch ClubJenna, SPICE:XCESS, shorteez, Penthouse TV, REAL, XTSY, and fresh for up to 3 whole hours. All 7 channels for only $17.99! Channels 485 and 486. Select the channel with the most viewing time available!

ClubJenna

Every night is VIP night when you're with Jenna Jameson and the gorgeous women of ClubJenna. ClubJenna features the biggest and most beautiful stars in adult entertainment. ClubJenna puts sensuality and beauty into cutting edge productions. Weekly premieres, live events, award winning titles, style, and the hottest stars guarantee that once you visit ClubJenna, you'll never want to leave. This is a XX service. Channel 491. $10.99/90 minutes or $24.99/month.

SPICE:XCESS

SPICE:XCESS features the sexiest exotic women and boasts the most intriguing content, giving you what you want. More choices more flavor and a little bit of the strange make SPICE:XCESS the perfect blend of classic themes and edgy new series. Must see Internet oddities, caught–on–tape themed content, fetish lifestyle, ethnic and alternative programming are all part of the seduction you'll experience here. This is a XXX service. Channel 492. $11.99/90 minutes or $29.99/month

XTSY

XTSY is hot! A 24–hour, uncensored adult channel delivering the wildest situations the adult world has to offer. XTSY showcases movies chosen to entertain and tantalize your senses. This is a XXX service. Channel 496. $11.99/90 minutes or $29.99/month

REAL

No scripts! No set ups! No pretending! Real takes reality to a whole new level. Viewers experience real people in real scenarios. Real showcases movies and episodic series that target the booming viewer base of mainstream reality television. Raw and uncut, Real's brand new content is never duplicated and never seen on any other network. Feel what's real on Real. This is a XX service. Channel 494. $10.99/90 minutes or $24.99/month

Penthouse TV

Penthouse TV is the alternative adult entertainment network. Penthouse TV provides you with the best value by giving you the most variety in stars, movies and studios. This is a XX service. Channel 495. $10.99/90 minutes or $24.99/month

shorteez

Shorteez features themed clips with hosted countdowns, porn star blocks, casting calls, Internet and reality style content and anime. Three similarly themed blocks are packed together in one fast paced and exciting 90 minute block! This is a XX service. Channel 487. $10.99/90 minutes or $24.99/month

Playboy TV

Playboy TV offers a broad variety of erotic programming for every taste. This is an X service. Channel 497. $8.99/4 hour programming or $15.99/month

fresh!

If you're looking for new talent and amateur content then fresh is the adult channel for you! Fresh focuses on new girls and fresh themes. With the newest performers in the business, amateur, groundbreaking series, reality programming, casting calls, themed auditions and more. This is a XX.5 service. Channel 493. $11.99/90 minutes or $29.99/month

To order, change or remove your monthly adult subscription, please call 1-888-686-2388. Our representatives are available to assist you 24–hours–a–day. Please be advised that there is a $10.00 transaction fee for all downgrades or side grades of monthly adult programming.

Can I substitute one channel for another in my basic package?

Unfortunately, we do not allow channel substitutions. We strive to make satellite programming as affordable as possible and our packages have been set up in balance with cost effectiveness and consumer demand. One way to help keep our customer’s programming costs low is to provide stations in packages, rather than a la carte.

Why are International channels not available on the 119 or 110 satellites?

We are not able to offer International channels on the 119 or 110 satellite locations due to the space constraints on the satellites in those orbital slots. All International programming (other than the DISH Latino programming) is available on the 61.5, 148 or 121 satellite locations only.

Can I get International Programming only?

Yes, you can purchase International programming services only. Along with the cost of the International Programming, there is a $5.00 monthly charge. This is an access fee, as it does cost more to rebroadcast the International channels. This fee is waived if you purchase one of our basic programming packages such as America’s Top 60 or Great Wall TV.

For more information on our International channels, click here.

What do the abbreviations mean on the program listing?

LBX – Stands for Letterbox format. Another name for letterbox is wide screen programming. Wide screen is a way of watching a movie on your TV as the movie was originally shown in theaters. ADDT – Stands for All Day DISH Ticket. This designates that the pay–per–view is available to be watched multiple times and, if available, on multiple channels. The All Day DISH Ticket pay–per–views start between 5 a.m. and 6 a.m.EST, and will end around 3 a.m. or 4 a.m. , EST the following morning. DD – Stands for Dolby Digital. For more information about Dolby Digital with DISH Network, please click here. Below are explanations for rating designations.

G – General Audience. All ages admitted. This signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Nudity, sex scenes and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. All additional ratings are locked out: V, L, N and SC.

PG – Parental Guidance Suggested. Some material may not be suitable for children. This signifies that the film rated may contain some material parents might not like to expose to their young children – material that will clearly need to be examined or inquired about before children are allowed to view the film. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. V and L are allowed but N and SC are still locked out.

PG –13 – Parents Strongly Cautioned. Some material may be inappropriate for children under 13. This signifies that the film rated may be inappropriate for pre–teens. Parents should be especially careful about letting their younger children view the film. Rough or persistent violence is absent; sexually–oriented nudity is generally absent; some scenes of drug use may be seen; use of harsher sexually derived words may be heard. V, L and N are open, but SC is still locked out.

R – Restricted. Under 17 Requires Accompanying Parent Or Adult Guardian. In the opinion of the Rating Board, this film definitely contains some adult material. Parents are strongly urged to find out more about this film before they allow their children to accompany them. An R–rated film may include hard language, violence, nudity within sensual scenes, drug abuse or other elements, or a combination of some of the above, so that parents are counseled, in advance, to take this advisory rating very seriously. Parents must find out more about an R–rated movie before they allow their teenagers to view it.

We also use additional ratings of:

V – For Violence, L – For Language, N – For Nudity, SC – For Sexual Content, NR/AO – For Not Rated and Adult Oriented.

What programming is not available in Alaska, Puerto Rico and Hawaii?

Most of our basic and premium programming is broadcast from the 119 o and 110 o satellite locations. Customers residing in Alaska, Puerto Rico or Hawaii are not able to receive the 110 o satellite signal or any of the channels broadcast from this satellite with the standard 20 inch dish. You may be able to receive the 110 o satellite signal with a bigger dish. To get more information about this, please click here to locate a retailer in your area. Our web site offers channel and satellite information for each package. This will allow you to determine which channels you would be able to receive.

Do you have a printed TV guide or Channel Lineup?

You can access a printable channel lineup card on our web site by clicking here.

We also offer an electronic program guide on your receiver (push the GUIDE button to access this feature) and an online channel guide on our web site. Please click here to access that page.

DISH Network also produces 2 monthly programming guides: DISH Entertainment Magazine and DISH Flicks.DISH Entertainment Magazine offers complete DISH Network listings for the entire month, including daily highlights, 24–hour listings, live sports listings and movie picks for the day. Make the most of your TV watching and get the ultimate coverage of DISH Network programming every month with DISH Entertainment Magazine. DISH Entertainment Magazine is available for only $4.25/month.

DISH Flicks is the ultimate source for movies on DISH Network.DISH Flicks is a quick and easy day–by–day reference to the top movies categorized by pay–per–view, movie packages like HBO and Showtime and America's Top 180. For only pennies a day, you and your family will have the confidence of choosing the best movies available on DISH Network.DISH Flicks is available for only $3.95/month or $25.00/year.

What is the procedure and cost of downgrading programming?

In order to remove or change programming, please contact our Customer Service Center at 1-888-686-2388. We are not able to remove or change services online or via email.

Please be advised that there is a $5.00 transaction fee for removing or changing (trading for a like-priced package) programming. The fee to remove or change adult programming is $20.00.

If you are participating in a promotion with a mandatory commitment period, you may incur a cancellation fee if your programming subscription drops below the minimum requirements. If you are an annual subscriber and change your programming within 30 days of the renewal period, we will gladly waive the $5.00 transaction fee.

For more information on the programming available, please click here.

Where can I find local weather forecasts?

There are a few ways for you to view your local weather forecasts.

DISH Instant Weather – If you have a receiver with Interactive TV, you can instantly view your local weather or the weather in any major city you choose. Simply tune to dish home Interactive TV on channel 100 and select your city to view your local weather. Local News – If you subscribe to Local Channels, you can view your local news reports daily which normally includes local weather forecasts. The Weather Channel – If you do not have Interactive TV or subscribe to a Local Network package, The Weather Channel provides DISH Network customers with a national look at our nation’s weather. At this time only regional weather information is available and is scheduled by The Weather Channel. Regional specific feeds are currently unavailable.

For more information about dish home Interactive TV on channel 100 please click here.