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Fees and Disclosures

Receiver Family Monthly Fee for Each Receiver Beyond the First
DuoDVR Receivers $17.00
Duo Receivers $14.00
SoloDVR Receivers $10.00
Solo Receivers $7.00

Explanation of Fees

Returned Payment Fee$10.00

You will be charged a $10.00 returned payment fee, subject to applicable law, for payments returned by your bank. This fee is charged to the account when a customer's check is returned due to non-sufficient funds. This fee is also charged when a customer chooses to stop payment on a check, or if the bank account is not valid (not found). The fee will appear on your next billing statement.

Late Fee and Deactivation of Service$5.00

Automatically charged to the customer's account 30 days after the billing date if the bill has not been paid in full.The amount due must be paid in full each month. When mailing payments, please allow 7-10 business days for payment to reach us and be posted to your account. If payment is not received on or before the due date indicated on the statement, you will be subject to a $5.00 administrative Late Fee that will appear on your next statement. We do not extend credit to our customers, and the Late Fee is not interest or a finance, credit service or similar charge. Service may be deactivated for non-payment at our sole discretion. All outstanding balances, an amount equal to at least one month's advance charges, and a $20.00 reconnect charge must be paid before service will be reactivated.

Reconnect Charge $20.00

Charged and collected at the time a customer wants to restart services after a permanent disconnection (due to nonpayment). This fee will be collected up front at the time of restart.

Service Plan$6.00

Provides security on your DISH Network equipment. The Service Plan includes free shipping on replacement receivers and reduces the cost of each Technician Visit from $95 to $15. Technician Visits include visits to install new DISH Network equipment, visits associated with a move, and all other visits.

Change of Service Programming Charge - Regular Programming$6.00

Charged when removing or exchanging programming and the monthly rate drops or stays the same.

Change of Service Programming Charge - Adult Programming$20.00

Charged when any adult programming is removed or exchanged. This fee is applied regardless of the new monthly rate.

Service Access$6.00

Credit/Debit Agent Payment Handling $5.00

Charged when the customer calls to make a credit or debit card payment through a customer service representative. Waived with hardware payment. Waived with install/service call payment. Waived when adding programming (higher revenue). Waived at activation (or re-start). Waived if customer is forced out of the IVR when trying to make a payment. Waived when customer signs up for AutoPay.

Cancellation Fee - Varies based on Promotion

Charged when customers do not fulfill the commitments of the promotion they signed up for.

Pay-Per-View Ordering

Ordering through your Receiver $0.00
Ordering through www.dishnetwork.com $0.00
Ordering by talking to an Agent $5.00

Charged when customers orders a Pay-Per-View event. Customers can save money by connecting a phone line to their DISH Network receiver and using their remote control to order Pay-Per-View

Understanding Partial Charges

You will see a section on your bill called Other Charges and Credits if you have added and/or removed programming or services in the middle of your billing cycle. DISH Network bills one month in advance so recent changes are reflected on the statement under the Other Charges and Credits section.

Example for Removing Programming

HBO was removed on January 25th.

1 DISH Network bills one month in advance. This shows that HBO is removed next month.

2 This is the partial credit applied this month for removing HBO.

sample

Example for Adding Programming

HBO was added on January 25th.

1DISH Network bills one month in advance. This shows that HBO is added next month.

2 This is the partial charge applied this month for adding HBO.

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Digital Rights Management

How do I know if I have a digital video connection?

To verify you have a digital video connection, press the Menu button on your remote, then select " System Setup," "Installation," "System Info," and "Next. " Verify that "Digital Connection" displays "Yes." If "No" then your connection is not digital.

How do I know if my TV is HDCP Capable?

To verify you have HDCP-capable equipment, press the Menu button on your remote, then select "System Setup," "Installation," "System Info," and "Next." Verify that "HDCP" displays "Yes." If "No" then either your TV or your digital video connection is not HDCP-capable. If your connection is not digital, the receiver will not be able to verify that your TV is HDCP capable.

What is limited recording?

Limited recording restricts the amount of time that some Pay-Per-View movies can be kept on your DVR. If a Pay-Per-View movie has "limited recording" (which appears in the first order pop-up screen), you can record the movie to your DVR and will have until a specified date to view the movie. This date appears on the "Info" screen of the movie. Once you start viewing the movie on your DVR, you have 24 hours to watch the movie again as many times as you want. After the 24-hour time period, you will no longer be able to view the movie on your DVR. If you try to watch it after that time has expired, you will be prompted to delete the movie. License window : The license window is the length of time that a movie may air on Pay-Per-View. License windows range in time period but average from approximately 3 months to 6 months. A movie with limited recording will not be available to view once the license window is over.

Will the movies recorded before recording requirements be deleted from my DVR?

No, movies that have been previously recorded to the DVR will not be deleted.

Will this affect my ability to record Pay-Per-View sports, events, and adult content?

No, currently there are no restrictions on sports, events, and adult content.

Can I reorder a Pay-Per-View movie after it has been deleted off my DVR?

Yes, you can order a Pay-Per-View movie again if it is still available. Check channels 500-540, and channel 9467 for availability. If a movie is not listed in the schedule, then it may be scheduled at a later date or no longer available on Pay-Per-View.

Is DISH Network the only company implementing this change?

No! All other cable and satellite providers must implement these changes to offer the best selection in Pay-Per-View and Video On Demand movies.

How does DISH Network select the movies that have limited recording?

DISH Network is currently providing copy protection and limited recording when contractually required. In order to continue carrying some programming, DISH Network and all other cable and satellite providers are now required to implement and activate these copy protection technologies.

Can I see how much time I have left to watch a PPV movie that has limited recording?

If a Pay-Per-View movie has "limited recording" (which appears in the first order pop-up), you can record the movie to your DVR and will have until a specified date to view the movie. This date appears on the Info screen of the movie. Upon viewing the movie on your DVR for the first time, you have 24 hours to watch the movie again as many times as you want.

Can I record movies on other channels without a limitation?

There are currently only limitations on some Pay-Per-View movies and HBO and Cinemax. DISH Network is currently providing copy protection and record limitations where contractually required. A limited recording message will appear if there are record limitations.

Can I record directly to a DVD recorder if I have already recorded a show on my DVR?

Yes. 1 copy would be allowed for a show protected with HDCP. The recorder would of course need to be HDCP compatible and the show would no longer be available on the DVR hard drive.

What is (and is not) legal to do with recorded programming?

The laws are complex, however there is a distinction between broadcast and non-broadcast programming. Broadcast networks (i.e. NBC, CBS, ABC, FOX, and PBS) are required to allow for a single copy of broadcast programming so that a consumer has the ability to record a show and watch it at a different time than when it originally aired. The law also allows non-broadcast networks to decide what copy rights they wish to extend customers.

What is meant by 'only one copy'?

When a program has HDCP you will still able to make one copy (analog or digital) of a program that airs but, you will not be able to then further duplicate that copy. For example, if you have a DISH Network DVR you can record a show but you would not be able to then record that same show to a DVD recorder. You could however "move" this copy to a PocketDISH, meaning the show would move from the DVR hard drive to the hard drive in the PocketDISH, once moved the show would no longer be available on the DVR. Additionally, the movie or content cannot be moved back to the DVR.

Will all recordings on the DVR be lost if the receiver is replaced?

Recordings on a DVR that do not have Copy Protection can still be recorded to a backup source before the receiver is replaced. Only recordings with Copy Protection will not be allowed to be re-recorded for backup. If you own PocketDISH you could also move your recordings to that device. Once moved they can not be moved back to a DVR.

Why won't DISH Network be refunding my money for my PocketDISH for something like this?

You will still be able to view programming on the PocketDISH and on your TV. Simply connect the analog cable (included with your PocketDISH at the time of purchase) to your TV to view programming in full resolution.

Why didn't you notify me ahead of time about the copy protection changes?

Information regarding this change was communicated as soon as the effective date was confirmed.

Why are some movie programs still available for my PocketDISH and remain on my receiver?

We recently implemented software changes, so content on the receiver hard drive prior to this release will not be impacted by the Copy Protection changes.

Why can't I copy my HBO and Cinemax programs from my DVR to an external recorder?

The new Copy Protection technology allows this content to be moved but not copied. You should contact your equipment manufacturer to be sure your equipment is set up and operating properly.