Why is the screen Black or Blank?

First, Make sure your DTVPal is powered on. There should be a green light on the front panel of your DTVPal. If not, press the POWER button on your DTVPal remote control.

If the green light is on, make sure your TV is on the correct channel for viewing your DTVPal. Your TV needs to be on either channel 3 or 4 (if connected using coax cable) or a video input (if connected using RCA cables).

If your DTVPal is on and you’re on the correct channel, you might need a simple "reset". Simply unplug the DTVPal from your power outlet for 30 seconds and then plug it back in. Your DTVPal will reset and should be ready to use again within minutes.

 Not Receiving a Digital Signal During Your Installation/ Set Up

• If you are not able to receive a digital TV signal for ANY of your local channels and you see "The receiver is unable to detect a signal in your area" message on your screen, it is possible that you do not have the correct over-the-air antenna to receive a digital signal or are out of range for digital broadcasts. Go to www.antennaweb.org for more information on which over-the-air antenna is best for your area or visit your nearest electronics retailer.

• If you are not able to receive a digital TV signal for SOME of your local channels you may simply need to adjust your over-the-air antenna or get an over-the-air antenna that is optimized for your area. Go to www.antennaweb.org for more information on which over-the-air antenna is correct for your area or visit our nearest electronics retailer.

Although the DTVPal is a great digital-to-analog converter box, you may be in a location where you may not be able to receive any or all digital over-the-air signals. If you’re in this situation, you can still get over 100 or more of the most popular national channels, such as Discovery, CNN, and ESPN, and your local channels by getting your programming through DISH Network. Call 1-888-638-9912 or visit www.dishnetwork.com for the lowest all-digital price nationwide...every day!

 No Longer Receiving a Digital Signal After Your Installation/ Set Up

• If you are no longer able to receive a digital TV signal for some or all of your local channels and your DTVPal is hooked up correctly, it is possible that you will need to adjust your over-the-air antenna or get an over-the-air antenna that is optimized for your area as the source of the digital signal may have moved. Go to www.antennaweb.org for more information on which over-the-air antenna is best for your area or visit your nearest electronic retailer.

• You can easily check the signal strength of a local channel by pressing BROWSE on your remote control when tuned to the channel on your DTVPal. The signal strength for that channel appears in the upper right hand corner of your TV screen. Low signal strength may prevent you from getting reception.

Although the DTVPal is a great digital-to-analog converter box, you may be in a location where you may not be able to receive any or all digital over-the-air signals. If you’re in this situation, you can still get over 100 or more of the most popular national channels, such as Discovery, CNN, and ESPN, and your local channels by getting your programming through DISH Network. Call 1-888-638-9912 or visit www.dishnetwork.com for the lowest all-digital price nationwide...every day!