DISH Network -- FAQs

FAQs
FAQ Overview

Receivers & Accessories

Activating Your Account

Existing Customer Upgrade

HDTV

DVR

Internet Access

Can I activate my new DISH Network account online or via email?
Due to security reasons, we are not able to activate your account online or via email. Please call our Customer Support Center at 1-888-284-7116 to activate your system. Our representatives are available to assist you 24-hours-a -day.

How do I find a local retailer that sells DISH Network satellite systems?
We have many retailers that can assist you with all of your DISH Network needs.

You can click here to find a local retailer in your area. You will need your ZIP code to begin the search. Please note, some of our retailers may not be listed online. For more retailers in your area, please check your local Yellow Pages under "satellite."

Do I need a credit card to subscribe to DISH Network?
Most of our promotions require a credit card for contractual purposes, as we supply the equipment at little or no cost. We do require that the name on the credit card and the name on the DISH Network account match to prevent fraud. When the account is set up, the credit card number is linked to the account in a secure location that cannot be read by our Customer Service Representatives. If the contract is defaulted, the promotion cancellation fee (if applicable) is charged to that card. You are not required to make your monthly payments with a credit card.

We hope this helps explain why we ask for a credit card. If you are unable to provide this information, we encourage you to check out some of our other promotions offered through local retailers. Click here to locate a retailer in your area.

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